Effective Date: April 30, 2025

This Privacy Policy explains how Helpbot Studio ("we," "us," or "our") collects, uses, and protects the personal information you provide when using our website or services. By using our site or subscribing to our services, you agree to the practices described below.

1. Information We Collect
   We may collect the following types of information:

• Contact Information: When you fill out a form, request a free audit, or subscribe to a plan, we collect personal details such as your name, email address, company name, and product information.

• Onboarding Data: To deliver our services, you may submit additional information, such as support documents, product descriptions, or branding assets.

• Usage Data: We may collect anonymous data about how you use our website for internal analytics and performance optimization.

• Billing Information: If you sign up for a paid plan, we may collect billing details. We do not store your credit card number directly; secure payment processing is handled by a third-party provider.

2. How We Use Your Information
   We use the information we collect to:

• Provide, personalize, and maintain the services we offer

• Respond to inquiries, support requests, or feedback

• Manage billing, subscription status, and client accounts

• Improve website functionality and customer experience

• Communicate service updates, changes, or new features
  We do not sell, trade, or rent your personal information to any third parties.

3. Third-Party Access
   In the course of delivering our services, your data may be securely processed or stored using third-party platforms or service providers. These third parties are selected carefully and are only granted access to the extent required to deliver specific features or functions. We work only with vendors who maintain industry-standard levels of data protection and confidentiality.

4. Data Retention
   We retain client information only as long as necessary to provide our services and comply with applicable legal or contractual obligations. If you cancel your subscription, we will delete or anonymize your helpdesk content and associated data within 30 days, unless otherwise requested in writing.

5. Data Security
   We take reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, misuse, or disclosure. These measures include encryption, access controls, and internal policies regarding data handling. However, no method of transmission over the internet or method of electronic storage is 100 percent secure. Use of our service is at your own risk.

6. Your Rights
   You have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Opt out of receiving promotional communications

• Request the deletion of your account and associated content
  To make a request, contact us at info@helpbotstudio.com

7. Children’s Privacy
   Our services are not intended for individuals under the age of 18. We do not knowingly collect or store data from children.

8. Changes to This Policy
   We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our site or services after changes are published indicates your acceptance of those changes.

9. Contact
   If you have any questions about this Privacy Policy or how we handle your information, please email us at: info@helpbotstudio.com